CapeSpace COVID-19 Policy

CapeSpace Sign that reads "Covid19 Policy"

The following measures are in effect as of the date of this statement, and they incorporate the most recent governor’s order with regard to COVID-19, specifically Massachusetts Phase 3, Step 1 protocols.


  • Common areas redesigned for six-foot distancing and/or partitioning
  • Reservable workstations
  • More utility stations
  • Limit on non-member space usage
  • Extra free private room time
  • Reduced conference room capacity
  • Sneeze guards in conference rooms
  • Limited mail pickup with weekly free forwarding
  • Daily professional cleaning
  • Sanitation stations and gym-like wipe-down policy
  • Facemasks required at all times
  • New guest registration and access procedure
  • Suspension of conflicting green practices
  • Air quality enhancement and monitoring

Business Lounge & Other Common Areas

All of our workstations and community seating have been redesigned and reorganized so that every seat is either six feet from its nearest neighbor or, where six-foot distancing is not possible, privacy partitions have been installed (and in most cases both).

These layout changes necessitate a reduction in the number of workstations we have available and therefore the number of users we can accommodate at any given time. Our workstations are available on our reservation calendar and we ask that members reserve a workstation in advance of arrival. This will ensure that a desk will be available when you arrive, and if utilized by all members will provide the ability to see how full the space is at any given time.

We have included additional amenities such as more wastebaskets and pen/supply caddies located throughout the spaces. These measures are intended to minimize walking around and occasions of bumping into other individuals while wandering.

Day passes will be available only for membership trials. They will be by appointment, free, and good for one day. Thereafter membership will be required for use of the Business Lounge.

For the duration of government COVID-19 restrictions, we are making free private rooms available to all Business Lounge members for up to two hours per day to be used for private phone calls and Zoom sessions. The rooms still need to be reserved but there will be no charge. (For meetings with outside parties, regular conference room credits or charges will apply).

Conference Rooms

Conference room capacity has been reduced by 50%, so for example, a conference room designed to hold 10 people will now be available for a maximum of 5 people. Conference rooms are equipped with plexiglass sneeze guards to create a transparent barrier between meeting participants.

Mail Customers

In order to minimize the number of people in our spaces, we will not be able to accommodate our normal Hold for Pickup as an option for mail customers. All mail customers will be migrated to our cloud platform and will have forward, scan or shred as options. Pickup must by appointment and will be available only for large packages or time-sensitive deliveries. In order to mitigate this inconvenience, we are now providing one forwarded mail package per week, up to 14 ounces, for free.

Professional Office Cleaning

All of our common surfaces are cleaned each morning by a professional cleaning service using products that are EPA approved for killing COVID-19. This includes common area work surfaces, café counters and equipment, restrooms, copy/print areas, door handles and conference room tables.

Private office clients: Please leave your wastebaskets outside your door for emptying. We will not enter private offices without notification except for maintenance or emergency reasons, or unless you request interior cleaning.

Sanitation Stations

Sanitation stations are located throughout our spaces and they include hand sanitizer, disinfectant wipes, disinfectant spray and paper towels for member use. We ask that members follow a gym-like policy of wiping down surfaces and equipment before and after each use.


At this time, in accordance with the governor’s order issued on November 2, 2020, facemasks are required at all times unless you are in a private room alone with the door closed.

Staff will be wearing facemasks at all times. We will have masks available at the front desk for those who need them.

Member and Guest Access

For the foreseeable future, our staff will continue to work remotely part of the time, which means that the front desk will not be always be staffed. Our doors will stay locked at all times to prevent unauthorized visitors from entering.

All space-using (non-virtual) members have electronic door access for the hours included in your membership.

Members expecting guests will need to register guests in advance by clicking the “Members Only Guest Registration” button in the upper right corner of our website,

Members, you must provide guests with your phone or text number, which the guest will use to contact you gain entry. You must meet your guests at the entrance and escort them to a private office or reserved conference room. Guests must wear facemasks at all times.  Guests may not sit and work in the common areas and must leave at the end of their appointment. (For any visitors arriving without member contact information, there is a staff text number on the door. These visitors can send a text message to this number and one of our staff will help them.)

These measures are designed to allow us to maintain a visitor log for contact tracing purpose in accordance with the state guidance.

If you are traveling to us from out of state, or you have been exposed to someone who has tested positive for COVID-19 or are experiencing any COVID-19 symptoms, you must provide us with a negative COVID-19 test 24 hours prior to your reservation. If you cannot do so, then we cannot accept your reservation.

Green Practices

There has always been a conflict between the sanitation measures dictated by healthcare concerns and the practices that many of us embrace as environmentally preferable. Unfortunately, the pandemic has exacerbated this conflict and forces us to abandon some of the green practices we adopted as part of our Cape & Islands Green Certification. We must unfortunately return to single-use items and change some of the cleaning and other products we use. We hope that we can return to our green practices soon, reinstate our Level 1 certification, and move on to Level 2.

In the meantime, we have removed reusable cups, glasses, and utensils from the café and for the time being replaced them with single-use items. We have also removed communal condiments from the café. Only single serve condiments will be provided.

COVID19 Incidence

Any employee, member or guest who is not feeling well in any way must notify a CapeSpace staff member and immediately leave our premises. In such a case, CapeSpace will use our discretion to determine whether special cleaning is necessary and whether we need to notify members.

Any employee, member or guest who has been in CapeSpace and is later diagnosed with COVID-19 must notify CapeSpace immediately. In this case, CapeSpace will notify the Board of Health in accordance with CDC guidelines and follow their guidance on how to proceed.

A Note About Our Air Quality

We are working with the owners of the buildings we occupy to optimize our HVAC systems for CDC-recommended air quality standards. Here is what we can report thus far:

MERV Filters

The CDC website references guidance published by ASHRAE (the American Society of Heating, Refrigerating and Air Conditioning Engineers).

ASHRAE recommends filters with Minimum Efficiency Reporting Value (MERV) rating of 13 or higher, however acknowledges that not every system can accommodate that level of filtering without airflow degradation. We have been informed by our HVAC vendors that our units have MERV 11 filters, which provide the optimum balance of filtering and airflow for these units. You can read more about MERV filtering here:

Ion Air Purifiers

In Mashpee we have installed Ion Air Purifiers, which have been shown to effectively “scrub” the air for pathogens including COVID-19. You can read more about the IWave ion generator here: We are still investigating whether these or similar devices should be installed in Hyannis.

Air Quality Monitoring

We have been periodically monitoring the air in both locations for a variety of factors. ASHRAE guidance recommends the following as being optimal for human comfort, reduction of viral spread, and avoidance of mold growth:

  • Temperature in the range of 68 to 78 degrees Fahrenheit
  • Relative humidity in the range of 40% to 60%
  • CO2 levels under 1,000 parts per million

Our monitors have consistently measured within these standards. More information on the ASHRAE recommendations can be found here:

We continue to research the complex matter of indoor air quality and will make changes to our systems as we determine to be necessary.

All of the above is subject to change at our discretion based on unfolding guidance from relevant authorities.

The safety and comfort of our members and employees are our highest priorities, and we will do anything we can to help you through these challenging times. Your feedback is welcome, so please do not hesitate to contact us if you have comments or questions. Thank you as always for choosing CapeSpace.



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