Message to CapeSpace Members and Friends

CapeSpace lobby as you walk in the door

Dear CapeSpace Members and Friends,

By now I am sure you have all become aware of Governor Baker’s announcements of last evening. He has ordered the closure of all bars and restaurants and banned all social gatherings of more than 25 people.

While CapeSpace does not technically fit the definition for a required closing under these guidelines, we do recognize the spirit of them and want to let you know about additional steps we are taking in this unprecedented situation.

1. CapeSpace is Staying Open – CapeSpace will remain open for business, but to do our part in flattening the curve, we will be operating with minimal onsite staff. Our staff will be onsite periodically but will primarily be working remotely. 24/7 members may access our space as usual. For non-24/7 members, meeting room users, and guests, we will be able to help you remotely. Please be assured, our staff will be available 100% of the time during business hours. We have the ability to manage most things remotely including door access, printing, Wi-Fi connecting, reservation booking, even temperature adjustment. Instructions for contacting us are below.

If you are working in our space and expecting guests please note the doors will be locked. Please either wait for your guests by the entrance or provide them with a contact number to let you know when they have arrived. They will also be able to contact staff with the instructions below if necessary.

2. CapeSpace Events – All CapeSpace events have been cancelled through the end of April. We will honor client rentals for events or meetings that meet the Governor’s guidelines. If you are unsure about the status of an event you are registered for please contact us using the instructions below.

3. Cleaning – Our cleaning crews are on the job and will continue to perform extra cleaning as described in our earlier communication, which means daily wiping down and disinfecting of all common area surfaces.

We are leaving disinfectant wipes throughout the space and especially near frequently-touched surfaces like copy machines and coffee makers. We ask all members to please use these wipes before and after touching surfaces (like you would at the gym), and please contact staff if the wipes run out.

We will also leave hand sanitizer out for your use as long as we are able to keep it in stock but please note the CDC guidance indicates proper hand washing with soap is a better protectant than hand sanitizer.

4. Hyannis Mail Clients – Staff will be in each day between 3:00 and 4:00 to process all USPS, UPS and FedEx deliveries for the day. If you need to pick up mail or packages in person please plan to do so during those hours.

5. Mashpee Mail Clients – The Mashpee post office does not deliver our mail. Our staff has to pick it up daily at the post office. During this crisis, we will pick up the mail twice a week on Mondays and Thursdays. If you are expecting an urgent piece of mail please let us know and we will make extra trips to check on it for you.

6. Check Depositing – This is a good time for us to remind you of our check depositing service. If you provide us with addressed envelopes and deposit slips we can automatically mail your checks to your bank’s mail deposit address for you at nominal cost of only $2 per deposit. This is a great way to limit your social exposure.

7. Social Distancing – If you do intend to utilize our common areas during the next few weeks, please remember to follow CDC guidelines and keep a safe distance of at least six feet between you and others. If you have any trouble finding a spot you feel safe in, please contact us for assistance. And of course if you are not feeling well or have anyone in your home who is not feeling well, please stay home.

8. Remote Meetings – During this crisis we are offering our members free use of our web conferencing tool (Zoom) and use of our teleconferencing bridge at cost and we can help you set up your remote meetings.

9. Special Offers – During this time CapeSpace is offering $5 day passes to commuters, free or nominal-cost use of our web and teleconferencing tools for members or private room renters, and increased bandwidth to accommodate increases in remote video sessions (thanks to our good friends at OpenCape).

10. Local Information – Click this link for information about the status of local businesses and how they are helping during this time.

Staff Schedule and How to Reach Us

A staff member will be checking on each location at normal opening/closing times, and occasionally during the day if needed to change rooms over for reservations or restock supplies. The only definite scheduled onsite staff time will be from 3:00 to 4:00 PM in Hyannis at which time mail will be processed.

To reach us at any time:
1. Send us an email at info@capespace.com. We will respond within 30 minutes during business hours.

2. Call us at 508-202-1680 and leave us a voice mail. Your call will be returned within 30 minutes during business hours.

3. If you need more immediate assistance please send us a text message at 508-300-9709. We will respond within a few minutes.

For this purpose business hours means between 8 AM and 6 PM.

We recognize that the situation is changing hourly and we may need to change these policies accordingly as we go through the next few weeks. Our highest priority is the safety of our members and our staff and will do everything possible to accommodate our members’ needs while keeping our space as safe as possible. We are all in this together and I know our community will rise to this occasion to keep our work home available and safe.

Wishing you all safety and security during these uncertain days.

The CapeSpace Team

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